MISSING, INCORRECT OR FAULTY PRODUCTS:
We are trying our best to ship and deliver your order on time and give you the best experience possible!
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 14 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number so we can find your order easily and process your request.
Please contact our support team at bcbynatalya@gmail.com for any concerns related to your order.
RETURNS:
If you need to return products in accordance with our Policy, please contact at bcbynatalya@gmail.com to find out how to send damaged products back to us.
Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
REACTIONS:
We do not offer money-back guarantee on any sensitivities/allergic reactions. These are very rare for our customers, however like with any other cosmetic product some users can be sensitive or allergic to one or more ingredients. If you have sensitive skin please advise with your doctor and/or dermatologist first before making any purchase.